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Author Topic: Customer service  (Read 889 times)

bassmasta63

  • Smallmouth
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  • Location: South East Arkansas
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  • bass fishing southern style
Customer service
« on: March 05, 2013, 08:18:27 PM »

This has nothing to do with Legend boats but they have the best customer service ever and I know you all like that alot so I just wanted to let you know about somebody else that is the same way![might get in trouble for this] I was fishing with a duckett rod the other day and I guess I had a knot in my line in the spool,I set the hook on a fish and my line broke in the reel,when the knot went thru the micro eyes it ripped them off the rod!!! Not the rods fault in anyway,I told duckett what happen,they sent me new eyes! No questions asked,no charge! I thought that was great of them! Had the option of sending rod back and letting them install new eyes but that would take to long so I'm taking care of that so I can put it back to work on them bass! Water is warming up and the bass are moving in shallow,I'm ready to rip some lips!
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2012 199 225 pro xs

Craig314

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Re: Customer service
« Reply #1 on: March 05, 2013, 09:00:10 PM »

Thank you, it is always nice to hear the good things a company does instead of always bad.
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A bad day fishin beats a good day workin!!!! or as my daddy says when all else fails use dynamite!

Mike Cork

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Re: Customer service
« Reply #2 on: March 06, 2013, 05:51:26 PM »

Good deal, always good to hear when companies help out. In this case they didn't need to "stand behind their product" because as you said it wasn't the rods fault, but they helped out and are getting you back on the water.... Excellent. ~c~ ~c~
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Elwood

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Re: Customer service
« Reply #3 on: March 06, 2013, 07:06:26 PM »

Great to see a company take care of the user.  To many out there that will not.  Shimano has always done me well...Terminator on the other hand is crap.  Stick with those that are backing you as the customer.
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Flyswatter

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Re: Customer service
« Reply #4 on: March 07, 2013, 07:18:10 AM »

Great to see a company take care of the user.  To many out there that will not.  Shimano has always done me well...Terminator on the other hand is crap.  Stick with those that are backing you as the customer.

Couldn't agree more.   ~c~ ~cf
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