Not sure if this is the right place or not, just wanted to share this quick note on this company with other kayakers.
So, my sister ordered her kayak last Monday, 10/8. The site said 3-5 business days for delivery. Not bad right?
Tuesday, the 9th, she got an email that her new kayak had shipped, a Perception Pescador Pro 12.
She'd also ordered a bunch of other stuff from them.
Friday rolls around and she's feeling a bit impatient, so she calls for an update as they'd given her no tracking information of any sort.
She couldn't get anyone on the phone, so she sent them an email. She did get a quick response letting her know her kayak had not yet been picked up by the shipping company.
How the hell you gonna tell someone their purchase has shipped when it hasn't even left the store yet?
A few hours later, another email letting her know it had just been picked up, finally.
Bear in mind, they said 3-5 days for DELIVERY, not 3-5 days for someone's lazy ass to pick it up and cart it off.
She still has no shipping information, just a name and number to some fly by night jackleg company. Not any of the big 3 carriers, UPS, FedEx, or USPS (don't know if USPS would even handle a load like that).
She got pissed and tried calling again. Couldn't get an answer, and as of yet, no return calls. She sent another email telling them this is total BS and got a canned response "Sorry for the inconvenience, it was shipped, call the shipping company".
So she's been trying to get in touch with them, no luck at all. No returned calls, no way to email them.
She reached out to Austin Kayaks again yesterday and they told her it'd be delivered today or tomorrow.
So we don't know WTF. For all we know at this point, she may have paid for a kayak and they may have simply given it away.
Still no word at all on all the accessories she ordered from them.
I'll give an update tomorrow, or whenever the damn thing magically appears. If it ever does.
But after all this, I know I'd never buy from them. We were hoping to be on the water together last weekend. Now with my sprained ankle and the weather trends, there's no telling when we'll actually get to go kayaking together.
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