I've tried everything I can think off.
First is a reboot, did not fix.
Next I deleted my sound drivers and rebooted. Sound came back, first time I shut down it was gone.
Deleted drivers and got the sound back, let the kid do home work on it for a few minutes, he needed a web page with sound and it didn't work.
Deleted the drivers, restarted. I check a youtube page for sound and it worked. Closed the computer for the night. When I restarted the next day, no sound and haven't got it back since.
I've updated the drivers manually and nothing.
In my online reseach everyone wants me to download a program to fix it, I'm not comfortable doing that LOL
Ideas, the machine is only a few months old. Thought I'd ask you all before I did a hard reboot.
Are you using the Windows driver or the driver provided by the computer's manufacturer? What make and model machine?
I believe it's a windows driver?
The machine is a HP Pavilion 360 and the sound is Realtek, I believe that's the driver. It's what I delete and then restart.
Quote from: Mike Cork on November 27, 2018, 12:06:01 PM
I believe it's a windows driver?
The machine is a HP Pavilion 360 and the sound is Realtek, I believe that's the driver. It's what I delete and then restart.
Go to HP's Support Download site (https://support.hp.com/in-en/drivers#Z7_M0I02JG0KGVO00AUBO4GT60080), find your machine, and download the latest driver. I'd suggest downloading the latest firmware update also.
nope, still not working?
When was your last restore point?
Maybe you won't lose much
Quote from: the_huber_show on November 27, 2018, 01:42:21 PM
When was your last restore point?
Maybe you won't lose much
Huber's suggestion is good. You can do a system restore to a date prior to the problem. It was probably a Windows update that caused the problem. Without knowing which update it was, it'll probably reoccur.
HP support forum has a number of solutions in a thread involving that machine and that problem. You may want to go through it.
https://h30434.www3.hp.com/t5/Notebook-Audio/Pavilion-x360-no-audio/td-p/6868555 (https://h30434.www3.hp.com/t5/Notebook-Audio/Pavilion-x360-no-audio/td-p/6868555)
Quote from: Princeton_Man on November 27, 2018, 01:54:38 PM
Huber's suggestion is good. You can do a system restore to a date prior to the problem. It was probably a Windows update that caused the problem. Without knowing which update it was, it'll probably reoccur.
I'm doing this now. We shall see. I'm also going to check out your other link while I'm waiting.
Sytem restore has been restoring the registry for a over an hour? is that normal?
Quote from: Mike Cork on November 27, 2018, 03:10:35 PM
Sytem restore has been restoring the registry for a over an hour? is that normal?
On newer Windows device's I believe so. I have seen them take some time
Found this on a Microsoft Forum:
Most of the time, System Restore takes less than an hour. However, it may take more than an hour if you're restoring to an older point where more changes were made.
restore didn't fix it ~rant
How do you test for a hardware failure, all the seft test say it is working fine...
Quote from: Princeton_Man on November 27, 2018, 02:02:42 PM
HP support forum has a number of solutions in a thread involving that machine and that problem. You may want to go through it.
https://h30434.www3.hp.com/t5/Notebook-Audio/Pavilion-x360-no-audio/td-p/6868555 (https://h30434.www3.hp.com/t5/Notebook-Audio/Pavilion-x360-no-audio/td-p/6868555)
I've dug through these pretty extensively and even followed a few but they are not my problem really. All of these are for machines recieving and error "No audio output device is installed", just to be clear for everyone trying to help, I have no errors and simply no sound.
Check the driver settings, either from the system tray or the control panel. There may be an output setting that direct the output to something other than the internal speaker. I'm not familiar with that machine's BIOS, another thing you might check is the BIOS settings for the integrated sound device.
Mike whatever you do don't do this (https://imageshack.com/a/img922/3219/nY0f1E.gif) (https://imageshack.com/i/pmnY0f1Eg) (https://imageshack.com/a/img924/9694/X2kJ0o.gif) (https://imageshack.com/i/poX2kJ0og) ;D
Quote from: Lipripper on November 27, 2018, 06:05:35 PM
Mike whatever you do don't do this (https://imageshack.com/a/img922/3219/nY0f1E.gif) (https://imageshack.com/i/pmnY0f1Eg) (https://imageshack.com/a/img924/9694/X2kJ0o.gif) (https://imageshack.com/i/poX2kJ0og) ;D
He's got my address. ;)
Can you get sound using headphones?
I updated the drivers across the board, I even updated the BIOS...
Finally did a hard reset via windows control panel. Of course I lost everything I had on the computer, which isn't much LOL I promised to keep this machine cloud based so that when it started having issues there was nothing to loose.
For right now I have sound again and lost two pictures.
Quote from: Fun4me on November 27, 2018, 07:21:20 PM
Can you get sound using headphones?
Didn't think to try this before I did the hard reset.
Quote from: Lipripper on November 27, 2018, 06:05:35 PM
Mike whatever you do don't do this (https://imageshack.com/a/img922/3219/nY0f1E.gif) (https://imageshack.com/i/pmnY0f1Eg) (https://imageshack.com/a/img924/9694/X2kJ0o.gif) (https://imageshack.com/i/poX2kJ0og) ;D
The hammer in the first pic is way too small!!!
Rodney
Quote from: Lipripper on November 27, 2018, 06:05:35 PM
Mike whatever you do don't do this (https://imageshack.com/a/img922/3219/nY0f1E.gif) (https://imageshack.com/i/pmnY0f1Eg) (https://imageshack.com/a/img924/9694/X2kJ0o.gif) (https://imageshack.com/i/poX2kJ0og) ;D
lo lo lo
Quote from: Mike Cork on November 27, 2018, 08:16:40 PM
I updated the drivers across the board, I even updated the BIOS...
Finally did a hard reset via windows control panel. Of course I lost everything I had on the computer, which isn't much LOL I promised to keep this machine cloud based so that when it started having issues there was nothing to loose.
For right now I have sound again and lost two pictures.
Well that's good it's working again
Back-ups are your best insurance and make just about any computer problem a pretty small problem.
Only think I hate is that I've waisted hours screwing with this. :surrender:
Quote from: Mike Cork on November 28, 2018, 10:06:15 AM
Only think I hate is that I've waisted hours screwing with this. :surrender:
Technology! We love it when it works correctly....Hate it when it doesn't ~b~ lo
Glad you got your sound back but if it had of been me I would of (https://imageshack.com/a/img922/3219/nY0f1E.gif) (https://imageshack.com/i/pmnY0f1Eg) or just not worried about it just as long as I could post it would be all good. ;D
The most recent update to Windows 10 (version 1809 also known as the October 2018 update) is a bad update and should be avoided. It's been causing all kinds of different problems for different people to include deleting files on the hard drive, breaking NAS and driver issues among the long list. MS pulled it for awhile, said they fixed it and reissued it only to have different sets of problems happen.
Right-click your start menu button and choose "System" near the top of the list. When the page opens in settings scroll down to where it says "Windows specifications" and check where it says "Version". If that says 1809 that may be your problem. Since you've already tried restoring to an earlier point and it didn't work you may have to contact either HP or MS to find out where to go from here.
I have a copy of Win2000, best OS ever
Have a copy of NT also, but it is for one of my cnc machine at work, so cant part with it.
May even have 95 or 3.1, I will take a look