Pretty cool GoPro Customer Service/Support Story

[Capt. BassinLou]

As you guys know, I shoot video for my YT channel often, and on my last trip my GoPro Hero 8 Black stopped working. Dead. 0 signs of life. Since the camera was still under warranty I reached out to GoPro for help. Customer support is open on Sunday's and I communicated with them I would like to have them call me. No sooner than I hit send, my phone was ringing.
After sending GoPro some information they requested, (proof of purchase and vendor info) the GoPro representative informed me that my GoPro 8 black was legacy camera and there was a possibility that they weren't going to be able to help me. Well,,, to my surprise, GoPro reached out today to inform me that they are sending me a new GoPro 9 Black.  So cool!

[Mike Cork]

Great News, Go Pro has always been a great company. They do move quickly in technology though...

[Smallie_Stalker]

Very cool of them to give you a free upgrade like that. Companies with that kind of customer service are the companies I like to do business with.

Sent from my SM-S908U using Tapatalk

[Princeton_Man]

That's awesome customer service! 

[Oldfart9999]

 
Rodney

[Canesfan]

Love to hear about great customer service.  It restore's one faith in humanity.  Plus you got the upgrade.  A win-win all around.

[Capt. BassinLou]

My new Gopro 9 Black arrived!!

Just in time for Saturday.

[BASSCATLILDAVE]

Great news. Let us know how you like the 9 compared to the 8