Time to brag on Nitro Customer Service!

Started by watsjigs, October 23, 2012, 10:35:51 AM

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watsjigs

October 23, 2012, 10:35:51 AM
I know Customer Service at any business has its good and bad stories... :surrender:

Let me tell you a good story... ~c~

I bought a 2008 Nitro 929 back in May 2012. Although the boat has a 10 year warranty it is void after the 2 owner. Well, I managed to find a crack in the livewell and noticed it was coming loose from the top cap of the boat after I bought it and became the third owner. After a few weeks of making phone calls and writing letters, Tracker Marine Group (Nitro) told me they would replace both of my livewells and hardware at the factory!  ~c~

They told me it would take 2-3 weeks. After only 2 weeks it is finished and ready. I'm headed up to Clinton, MO on Thursday...I'm going to go by the Bass Pro Shop in Springfield and tour the Nitro Factory while I'm there.

Thank You, Lord!

E5Zero

#1
October 23, 2012, 10:45:10 AM
Good to hear. 
2013 Phoenix 721 ProXP - Merc 250 Pro XS - Motorguide Digital 109
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watsjigs

#2
October 23, 2012, 11:38:55 AM
Quote from: E5Zero on October 23, 2012, 10:45:10 AM
Good to hear.

You don't even know how good.... lo

Jared LeBlue

#3
October 23, 2012, 12:21:37 PM
That's great. I have heard some horror stories about customer service on Nitros so it is good to hear a positive one.  ~c~
Ardent Prostaff
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