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Pretty cool GoPro Customer Service/Support Story

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Capt. BassinLou

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As you guys know, I shoot video for my YT channel often, and on my last trip my GoPro Hero 8 Black stopped working. Dead. 0 signs of life. Since the camera was still under warranty I reached out to GoPro for help. Customer support is open on Sunday's and I communicated with them I would like to have them call me. No sooner than I hit send, my phone was ringing.
After sending GoPro some information they requested, (proof of purchase and vendor info) the GoPro representative informed me that my GoPro 8 black was legacy camera and there was a possibility that they weren't going to be able to help me. Well,,, to my surprise, GoPro reached out today to inform me that they are sending me a new GoPro 9 Black.  ~c~ So cool!


Mike Cork

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Great News, Go Pro has always been a great company. They do move quickly in technology though...
Fishing is more than just a hobby

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Smallie_Stalker

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Very cool of them to give you a free upgrade like that. Companies with that kind of customer service are the companies I like to do business with.

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Princeton_Man

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That's awesome customer service!  ~c~
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Oldfart9999

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Old Fishermen never die, their rods just go limp.

Canesfan

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Love to hear about great customer service.  It restore's one faith in humanity.  Plus you got the upgrade.  A win-win all around.

Capt. BassinLou

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My new Gopro 9 Black arrived!!

Just in time for Saturday. ;)




BASSCATLILDAVE

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Great news. Let us know how you like the 9 compared to the 8
hobie by David Middleton, on Flickr
https://www.youtube.com/channel/UCdKlvAlriSqY7MrdYx9eZmg